How to add a shared mailbox to your iPad

Configuring a shared Office 365 mailbox on an iOS device using IMAP

Updated 27/07/17

    1. On the iPad or iPhone, go to SETTINGS > Accounts & Passwords > ADD ACCOUNT
    2. Select OTHER from the list of types.
      iOS Shared Office 365 Mailbox Step 1
    3. Select ADD MAIL ACCOUNT

      iOS Shared Office 365 Mailbox Step 2
    4. Enter a name for the mail account (eg "enquiries")
    5. Enter the email address of the shared mailbox
    6. Enter the password of a mailbox that has access to the shared mailbox (eg your own password if you have access to the shared mailbox)
    7. Enter a description for the mailbox (eg "Enquiries")
    8. Tap NEXT
    9. Select IMAP
      iOS Shared Office 365 Mailbox Step 3
    10. Fill in the blank information:

      iOS Shared Office 365 Mailbox Step 4

      i) Host name: outlook.office365.com

      ii) In the user name box, enter the email address of the account that has access to the shared mailbox, followed by a "\" and then the email address of the shared mailbox itself. (eg "your.name@riverside.qld.edu.au\enquiries@riverside.qld.edu.au")

      iii) Outgoing mail server: smtp.office365.com

      iv) User name: Enter the email address of the mailbox with the permission to "send as" the shared mailbox.

      v) Password: Enter the password of the mailbox with the permission to access the shared mailbox (same as step 'iv' above)

      vi) Tap NEXT

 

    1. Tap SAVE.
      iOS Shared Office 365 Mailbox Step 5
  • Switch off the NOTES sync which should leave just MAIL switched on.
  • Tap SAVE
  • Exit the MAIL app by ending the task (doublle press the HOME button and slide the Mail app off the top of the screen)
  • Enter the MAIL app and check that the account works

 

Your Office 365 shared mailbox is now configured on your device. You will find your new email account in the standard Mail app on your iPhone or iPad.

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